There might be a time when you need help during your course. Please read below to find answers.

"Help and support" by Matthew Waring is under the Unsplash license.

MOOC Support

If you are unsure how to do something in Canvas, please check the Lesson 3: Canvas User Orientation page for videos and user guides.

The Content Support Discussion Board is a space where you can ask a facilitator questions about the course.

If you need technical support, email the OPEN team: OPENMOOCs@fhi360.org. Please note that this inbox is monitored Monday - Friday from 8:00 AM to 5:00 PM Eastern time. If your message is sent outside of these hours, you may need to wait for a response. For the fastest possible response, please use OPENMOOCs@fhi360.org and not the Canvas Inbox feature. The Canvas Inbox is not monitored often, and responses may come more slowly.

When you submit your support request, please provide as much detail as possible and be as clear as possible when describing the situation. Also, please be sure to include the following information:

Your name
The course you are enrolled in (Teaching Grammar Communicatively)
What browser you are using (Google Chrome, Firefox, Microsoft Edge, etc.)
Device you are using (laptop/desktop, tablet, or cell phone)
Screenshots, or still images captured by your phone or browser, if possible. These are very helpful, especially with technical problems. If you receive an error message and you are unable to include a screenshot, please copy the message or text that is displayed.

If you are having difficulties with a specific part of the course, please specify the module, lesson, or task that you are having trouble with.

This will help us resolve your inquiry quickly.